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Our Terms Shape How Your Account Works

When you open an account on mahesa189 login, these terms define how deposits flow through DANA, OVO, GoPay and QRIS, how withdrawals are verified, and what happens if…

Payment clarity from deposit to payoutAccount security and data handlingSupport and dispute resolution
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mahesa189 login Our Terms Shape How Your Account Works
HELP WITH TERMS

Contact Us About Your Account Terms

Team online

Live Chat Support

Reach our team Monday to Friday, 09:00–21:00 Jakarta time. Ask about payment holds, account changes, or policy clarifications. Response time under 5 minutes during business hours.

Email Support

Send policy questions to [email protected]. We reply within 24 hours with written confirmation of your request and our response, logged to your account.

In-Account Help Centre

Browse answers to common terms questions directly in your account settings. Search by topic — payments, withdrawals, account closure — and find instant clarification without waiting for a response.

SECURITY & TRANSPARENCY

How We Handle Your Data and Account Rights

Data Retention

We keep your account data, transaction history and verification documents for the periods required by local regulation.

Cookie and Tracking Policy

We use cookies to authenticate your session and track payment attempts for fraud prevention.

Account Closure and Data Deletion

Close your account anytime via Settings > Account Closure. Active balances must be withdrawn first.

Withdrawal Verification

All withdrawals to DANA, OVO, GoPay and QRIS require identity verification on first request.

Dispute and Chargeback Process

If a deposit or withdrawal fails, report it via in-app Support within 7 days.

Policy Change Notification

We notify you of material term changes by email and in-app message at least 30 days before they take effect.

Frequently Asked Questions About Our Terms

No. Your account is personal and non-transferable. Sharing logins or account access breaks our terms and risks account suspension. If you want to close your account and another person wants to open one, each must register separately with their own verification.

Chargebacks through your bank trigger an automatic review. Your account may be flagged for fraud investigation. Contact our support team immediately if a deposit failed; we can often reverse it directly without involving your bank, faster and safer for your account.

We retain transaction records and verification documents for periods required by local tax and regulatory authorities, typically 5–7 years. Personal data not required for compliance is deleted within 30 days of closure. You can request specifics via [email protected].

Withdrawals to DANA, OVO, GoPay and QRIS typically clear within 5–15 minutes after verification. Bank transfers may take 1–2 business days depending on your bank's processing. Weekend requests queue for Monday processing.

Our liability is limited to the amount of your disputed transaction, capped at your account balance at time of the incident. We are not liable for indirect damages, lost profits, or third-party claims. Local law may override these limits where required.

Yes. Go to Account Settings > Payment Methods, remove the old method, and add a new one. Your new deposits go to the new method immediately. Pending withdrawals to the old method complete as scheduled before the change takes effect.

This occurs on first withdrawal or after unusual activity. Upload a photo of your ID and proof of address (utility bill, bank statement) via Account Settings > Verification. We review within 24 hours. Your account remains playable; withdrawal is held until verification clears.

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